Frequently Asked
Questions

Pinestack is a central digital platform for buildings and real estate portfolios that connects building systems, operational data, and user needs into one unified environment.

By combining the ONEvr data platform with the PIA user interface, Pinestack enables better decision-making, efficient operations, and improved user experience across all stakeholders.

ONEvr is Pinestack's core data platform that creates 2D and 3D digital twins of your buildings. It integrates all building data — energy, occupancy, IoT sensors, and technical systems — into one unified layer.

This enables centralized IoT control, real-time monitoring, and data-driven optimization across single buildings or entire portfolios.

PIA (Pinestack Intelligence Assistant) is your intelligent workplace assistant. Book rooms via voice or chat using natural language: "Book a room for 4 people at 2pm near Marketing."

Available as iOS/Android apps and a Progressive Web App. Integrates with Microsoft 365 and Outlook for automatic calendar sync, hybrid work coordination, and personalized building services.

Unlike traditional CAFM systems, Pinestack is not limited to facility management workflows. It combines real-time building data, user interaction, and analytics in one platform.

This enables both operational efficiency and strategic asset optimization — beyond basic maintenance tracking.

Pinestack addresses key challenges in modern real estate:

• Lack of data transparency across buildings
• Inefficient space usage and high vacancy costs
• High operational and energy costs
• Fragmented systems requiring multiple platforms

It creates a unified digital layer across all buildings and portfolios.

Pinestack serves five key segments:

• Project Developers: ESG certifications to maximize sales prices
• Asset Managers: Digital upgrade to avoid brown discounts
• Corporate Real Estate: Reduce costs through space optimization
• Facility Managers: Real-time data for operational efficiency
• Tenants: Better workplace experience and productivity

Supports single buildings to large multi-site portfolios.

• Data Collection: The system connects to existing building systems (HVAC, lighting, sensors, access control) via standard protocols (BACnet, KNX).
• Digital Twin: Creates a real-time 2D/3D visualization of your building with live data from all systems.
• User Interface: PIA provides intuitive access for booking, monitoring, and control via mobile apps, web, or voice/chat.

All components work together seamlessly — from data collection to actionable insights and automated optimization.

Pinestack collects operational building data only — no personal tracking or surveillance:

• Building system performance
• Energy and resource consumption
• Space occupancy
• Environmental conditions
• Maintenance and service records
• User bookings and service requests

All data collection is GDPR-compliant with transparent privacy controls and user consent management.

Implementation typically takes 3–9 months depending on the number of buildings, existing system complexity, required integrations, and customization needs.

Phased rollouts allow partial operation during implementation.

Yes. Pinestack is specifically designed for existing buildings and does not require extensive renovation.

The platform integrates with current building systems and provides digital upgrades through software, avoiding costly physical modifications while achieving modern smart building capabilities.

Yes. Pinestack is designed for multi-building portfolios and district-level operations. The platform provides unified dashboards, cross-building analytics, and portfolio-wide KPI tracking with drill-down capabilities to individual buildings.

Asset managers gain:

• Portfolio-wide transparency with comparable KPIs
• ESG compliance without major renovation
• Increased asset value through digital certification
• Better investment decisions based on real data
• Competitive advantage in attracting premium tenants

Facility managers benefit from:

• Central control of all building systems
• Faster issue detection and resolution
• Reduced manual work through automation
• Data-driven maintenance planning
• Lower operational costs

This improves efficiency by 25–40% on average.

Pinestack uses real-time monitoring and predictive analytics:

• Automatic anomaly detection in building systems
• Predictive maintenance alerts before failures
• Integrated ticketing and workflow management
• Performance tracking and resolution times

This reduces downtime by 30–50% and enables proactive maintenance.

Clean, modern interface optimized for ease of use:

• Intuitive navigation and search
• Real-time data visualization
• Interactive 2D/3D building views
• Customizable dashboards
• Mobile-responsive design

Different views for different user roles (tenant, FM, asset manager).

Yes. Role-based access control includes:

• Tenant users (booking, services)
• Facility managers (operations, maintenance)
• Asset managers (analytics, reporting)
• Administrators (full system access)

Granular permissions per role with custom role creation available.

ONEvr is Pinestack's core data platform. It creates 2D and 3D digital twins and integrates all building data — energy, occupancy, IoT sensors, and technical systems — into one unified layer.

This enables centralized IoT control, real-time monitoring, and data-driven optimization across single buildings or entire portfolios.

A digital twin is a virtual replica of a physical building that mirrors real-time building conditions, enables simulation and optimization, provides visual navigation, supports scenario planning, and tracks performance against targets.

ONEvr creates interactive 2D and 3D digital twins of your properties.

Pinestack provides comprehensive KPIs across:

• Energy: Consumption, intensity, cost trends, carbon emissions
• Space: Occupancy rates, utilization patterns, booking efficiency
• Operations: Issue resolution times, maintenance costs, system performance

All KPIs are customizable, real-time, and portfolio-comparable.

Pinestack automatically tracks ESG data in real-time — energy consumption, space utilization, and operational performance. The ESG solution includes:

• Automated data collection and reporting
• GRESB and CRREM integration
• Carbon emission tracking and reduction
• ESG score calculation and monitoring
• Certification support and documentation

By analyzing real occupancy data from sensors and booking systems, Pinestack identifies unused or inefficiently used spaces.

This allows companies to reduce unnecessary space, optimize layouts, consolidate areas, and improve workplace efficiency — typically saving 20–30% in space costs.

Pinestack reduces energy consumption through:

• Real-time monitoring and anomaly detection
• Automated HVAC and lighting optimization
• Occupancy-based system control
• Performance benchmarking and targets
• Predictive maintenance of resources

Typical savings: 20–30% of total energy costs.

A building data platform in Pinestack collects data from all building systems, normalizes and structures it, provides real-time analytics and visualization, enables automated optimization, and supports decision-making with insights.

ONEvr acts as the central data platform integrating all building information.

Operational support includes:

• Real-time system monitoring
• Automated issue detection
• Integrated ticketing and workflows
• Predictive maintenance scheduling
• Performance analytics and optimization

Reduces manual oversight by 40% while improving service quality.

Yes. Pinestack scales from single buildings to entire districts:

• Unified control across all buildings
• District-wide energy optimization
• Cross-building resource sharing
• Centralized analytics and reporting
• Coordinated operations and services

A building cockpit (like ONEvr) is a centralized dashboard providing:

• Real-time building performance overview
• KPI monitoring and alerts
• System control and automation
• Analytics and reporting
• Issue management and workflows

One interface for complete building operations management.

Centralized analytics through ONEvr enables:

• Aggregated data across all buildings
• Standardized KPIs for comparison
• Portfolio-wide trends and insights
• Drill-down to individual buildings
• Custom reports and dashboards

Pinestack increases value through ESG certification, lower operating costs, tenant satisfaction, modern smart building features, and documented performance.

Digital upgrades typically command an 8–15% premium in valuations.

AI applications in Pinestack:

• Predictive maintenance forecasting
• Occupancy pattern prediction
• Energy optimization recommendations
• Anomaly detection and alerts
• Natural language booking (PIA)

AI learns from building data to continuously improve performance.

District management capabilities:

• Unified platform across all buildings
• Cross-building energy optimization
• Shared resources and services
• District-wide analytics and reporting
• Coordinated operations and security

Pinestack is purpose-built for real estate portfolios with:

• Multi-building architecture from day one
• Portfolio-wide standardization and comparison
• Scalable from 1 to 1,000+ buildings
• Unified operations across properties
• Real estate-specific KPIs and workflows

Unlike generic IoT platforms, designed specifically for real estate needs.

PIA (Pinestack Intelligence Assistant) is your intelligent workplace assistant. Book rooms via voice or chat using natural language: "Book a room for 4 people at 2pm near Marketing."

Available as iOS/Android apps and a Progressive Web App. Integrates with Microsoft 365 and Outlook for automatic calendar sync, hybrid work coordination, and personalized building services.

Yes. PIA is available as:

• iOS app (App Store)
• Android app (Google Play)
• Progressive Web App (works on any device)

All versions sync in real-time and provide full functionality — including booking, navigation, notifications, and building services access.

Book via voice, chat, mobile app, or Microsoft 365 calendar integration. PIA suggests optimal spaces based on preferences, team proximity, and requirements.

All bookings auto-sync with calendars and access systems.

Workplace apps like PIA provide:

• Room and desk booking
• Building navigation and wayfinding
• Service requests and support
• Visitor management
• Community features and communication

All accessible via mobile or web for a seamless workplace experience.

PIA provides intuitive daily workflows:

• Check-in at arrival
• Book spaces as needed
• Report issues via chat/voice
• Access building services
• Receive personalized notifications

Facility managers use ONEvr dashboards for monitoring, control, and optimization.

Buildings are modernized using the Pinestack system without major renovation:

• Software-based digital upgrade
• Integrate existing building systems
• Add smart controls and automation
• Deploy modern user interfaces
• Implement data-driven optimization

Achieve smart building capabilities at a fraction of reconstruction cost.

Building digitalization with Pinestack:

• Integrate existing building systems via APIs
• Add IoT sensors where needed
• Create digital twin representation
• Deploy user interface (PIA)
• Train staff and onboard users

No major construction or system replacement required — a digital overlay on existing infrastructure.

Smart building software from Pinestack connects and optimizes building systems through centralized control, data analytics, and automation.

Pinestack combines IoT integration, digital twins, AI analytics, and user interfaces to create intelligent, responsive buildings that adapt to occupant needs and operational goals.

Space optimization with the Pinestack system is achieved through:

• Real occupancy analysis (not assumptions)
• Hoteling and desk sharing management
• Meeting room utilization tracking
• Layout optimization recommendations
• Hybrid work pattern analysis

Identify underutilized areas and reduce space costs by 20–30%.

Pricing is customized based on building size, portfolio scope, required integrations, and features.

We provide transparent ROI calculations showing energy savings, operational cost reductions, and space optimization benefits. Contact us for a tailored quote and cost-benefit analysis.

Pinestack typically delivers ROI through:

• 20–30% energy savings through optimization
• 15–25% reduction in operational costs
• 20–30% improved space utilization

Most clients see return on investment within 2–5 years, often faster for larger portfolios.

Pinestack increases value through ESG certification and higher ratings, lower operating costs, tenant satisfaction and retention, modern smart building features, and documented performance and efficiency.

Digital upgrades typically command an 8–15% premium in valuations.

Yes. Pinestack integrates with existing building systems, IoT sensors, and access control infrastructure — no new hardware installation required in most cases.

Where hardware upgrades make sense, we provide consultancy to identify the right solutions based on clear ROI calculations. We work closely with hardware suppliers such as Gira to implement seamlessly via software integration.

Yes. Fully GDPR compliant with EU data protection standards. Enterprise-grade security includes:

• Data minimization and encryption
• User consent management
• Right to deletion and data portability
• ISO 9001 certified development processes
• Automated 24/7 monitoring with self-healing infrastructure

Our infrastructure follows established security and quality management structures. For projects requiring formal ISO 27001 certification, we can provide this upon request within the required timeframe.

Data is stored on ISO 27001-certified servers in the EU for GDPR compliance. Options include cloud (default), on-premise, or hybrid deployment.

All data is encrypted in transit (TLS 1.3) and secured through regular backups.

Flexible deployment options:

• Cloud: Fast implementation, automatic updates, scalable, 99.9% uptime
• On-Premise: Complete data sovereignty, custom security
• Hybrid: Sensitive data on-premise, analytics in cloud

We help you choose based on security requirements and IT strategy.

Enterprise-grade security:

• ISO 27001 certified data centers
• AES-256 encryption, TLS 1.3
• Role-based access, MFA, SSO
• Automated 24/7 health monitoring with self-healing infrastructure
• Audit logging

Regular security reviews ensure ongoing compliance. Additional threat detection and alerting is provided at the cloud platform level.

Yes. Pinestack integrates with standard building systems via open APIs:

• BMS/HVAC systems (BACnet, KNX)
• Access control systems
• IoT sensor networks
• ERP and FM systems
• Calendar systems (Microsoft 365, Google Workspace)

Integrations are implemented on a custom basis per project. Please contact us to discuss your specific requirements.

Pinestack exposes a standard REST API built with OpenAPI specifications, covering core platform functionality. The API can be extended to support additional integration needs on a project basis.

Full API documentation and developer support are included.

Operational support includes:

• Real-time system monitoring
• Automated issue detection
• Integrated ticketing and workflows
• Predictive maintenance scheduling
• Performance analytics and optimization